Warranty Information for Instruments

Tonal Voicing

Please contact the Burkart workshop at 978-425-4500 or the Burkart Repair Center at 937-328-0566 if you require warranty service. You may also e-mail us with your request, and we will respond as soon as possible to your request.

Every Burkart flute or piccolo has a full warranty for one year from the date of delivery. Within that year, if any adjustments are necessary as the flute is “played in,” the services are extended in the Burkart shop or at the Burkart Repair Center, at no charge for instruments purchased directly from Burkart. Immediate attention is given to all instruments under warranty. Repairs performed outside the Burkart workshop or Burkart Repair Center may void these warranties. The warranty does not include service of damaged instruments.

Shipping and insurance charges to and from the workshop are to be paid by the player.

If you have purchased an instrument from an authorized Burkart dealer, contact the seller for warranty services.

Lillian Burkart Elite and Lillian Burkart Professional Flutes

  • Pad work and adjustments (1 year)
  • Mechanism failure arising from defects in the crafting process (3 years)
  • Solder joints in the body or headjoint (3 years)
  • 6 month exchange on your headjoint (starting on date of shipment/invoice)
  • Burkart guarantees that the sterling silver on the instrument is of quality material and workmanship; however, Burkart does not guarantee against tarnish by reason of perspiration acid, corrosive atmosphere, or other external causes.

Flute and Piccolo Headjoint Exchange Warranty

Most flute headjoints purchased directly from Burkart can be exchanged for another headjoint for up to six months from the date of purchase. Piccolo headjoints can be exchanged for up to 2 months from the date of purchase. The headjoint must be in good repair (free from scratches and dings) and cannot be fit to your flute. Your exchange value will be reduced by any work. This headjoint exchange excludes Platinum and 19.5K Gold headjoints. The headjoint exchange is non-transferrable. Normal fees for headjoint trials apply.


Lillian Burkart Elite and Lillian Burkart Professional Piccolos

  • Pad work and adjustments (1 year)
  • Cracking of body or headjoint (2 years)
  • Mechanism failure arising from defects in the crafting process (3 years)
  • Burkart offers a 2 month piccolo headjoint exchange.

All Instruments

  • Repairs performed outside a Burkart authorized workshop will void this obligation.
  • Burkart will not reimburse you for work on instruments during the warranty period performed outside of our workshop.
  • Warranty services do not include service of damaged instruments.
  • Warranty services do not include a Clean, Oil & Adjust, which is considered regular maintenance.

Dealer Repair/Warranty Information

If you have purchased an instrument from an authorized Burkart dealer, please check with the dealer regarding their warranty policy. Burkart Flutes will assist the dealer with warranty service beyond the scope of padding, adjustments and headjoint fit.