Custom Handmade
Instrument
Warranty

General
  • Repairs performed outside a Burkart authorized workshop will void any warranty obligation.
  • Burkart will not reimburse for work on instruments during the warranty period performed outside of our workshop.
  • Warranty services do not include service of damaged/dropped instruments.
  • Warranty services do not include a Clean, Oil & Adjust, which is considered regular maintenance.
Dealer Repair & Warranty

If you have purchased an instrument from an authorized Burkart dealer, please check with the dealer regarding their warranty policy. Burkart Flutes will assist the dealer with warranty service beyond the scope of padding, adjustments and headjoint fit.

Elite and Professional Piccolos
  • Pad work and adjustments (1 year)
  • Cracking of body or headjoint (2 years)
  • Mechanism failure arising from defects in the crafting process (3 years)
  • Burkart offers a 2 month piccolo headjoint exchange from the original date of purchase.
Elite and Professional Flutes
  • Pad work and adjustments (1 year)
  • Mechanism failure arising from defects in the crafting process (3 years)
  • Solder joints in the body or headjoint (3 years)
  • 6 month exchange on your headjoint (starting on date of shipment/invoice)
  • Burkart guarantees that the sterling silver on the instrument is of quality material and workmanship; however, Burkart does not guarantee against tarnish by reason of perspiration acid, corrosive atmosphere, or other external causes.
Flute and Piccolo Headjoint Exchange

Most flute headjoints purchased directly from Burkart can be exchanged for another headjoint for up to six months from the date of purchase. Piccolo headjoints can be exchanged for up to 2 months from the date of purchase. The headjoint must be in good repair (free from scratches and dings) and cannot be fit to your flute. Your exchange value will be reduced by any work. This headjoint exchange excludes Platinum and 19.5K Gold headjoints. The headjoint exchange is non-transferrable. Normal fees for headjoint trials apply.

Resona
Instrument
Warranty

General
  • Warranty services are provided by the dealer or its agents. Please contact your place of purchase for warranty service information.
  • Each Resona Flute, Piccolo, and headjoint is certified to have met Burkart USA factory finishing and inspection controls.
  • Purchaser is entitled to a one-year warranty from the date of purchase. This warranty includes pad work and standard adjustments during the break-in period.
  • This warranty does not include service of damaged instruments. Dents and scratches are not covered under warranty.
Surface Finish

Burkart-Phelan, Inc. certifies that the finish on each Resona Flute and Resona Piccolo is of quality material and workmanship. Burkart does not guarantee against deterioration of plating or tarnish on the solid silver body by reason of perspiration acid, corrosive atmosphere, or other external causes. Silver plate can erode in the hands of a player with acidic perspiration. Burkart-Phelan, Inc. will not replace or repair deterioration of silver plating caused by your usage.

Solder Connections

Burkart-Phelan, Inc. provides a limited manufacturer warranty on all soldered connections for the Resona Flute or Piccolo for a period of two years. Please contact your dealer for more assistance.

Grenadilla Wood

Burkart-Phelan, Inc provides a 2 year limited manufacturer warranty on all grenadilla wood Resona Piccolo headjoints and Resona Piccolo bodies.